G.O.L.D. Customer Support and Documentation
G.O.L.D. Customer Support
G.O.L.D. customers can access our Customer Relationship Management (CRM) system via our Customer Portal. This web-based support service is provided by the best-of-breed software, Salesforce.com, which is available 24/7/365 and is fully integrated with contractually agreed Service Level Agreements:
- Classifications and Priorities
- Support Request and Follow-up Processing
- Response Times and Response Processes
If you already have a user name and password, you can login to the portal by visiting the following link: https://support.aldata.com
During the implementation of the GOLD project, our customers typically select the representatives from their own support desk who may log issues, and the Aldata Customer Support Manager typically approves and processes this request. If you would like to request a portal login, please contact either your Aldata Project Manager or your Aldata Customer Support Manager.
For more information on how to use the Customer Portal once you have received your login, click one of the links below for the Customer Portal Training Manual (in English or French):
> Customer Portal Training Manual - English
> Customer Portal Training Manual - French
G.O.L.D. Technical Downloads
If you wish to download technical documentation or patches please click on the link below:
> G.O.L.D. Technical Downloads
This service is an Internet tool which permits to:
- Consult or download technical documentation
- Download patches for different G.O.L.D. modules
If you are using a Firewall, check that you have the authorisation to use FTP protocol.
All connections with a browser or FTP client will give you access to this service.